Ticket Routing Automation for HR & Recruitment
Transform your hr & recruitment operations with automated ticket routing. As an n8n Verified Creator, I build custom workflows that integrate Greenhouse, Lever, BambooHR and more—saving you 10-15 hours/week every week.
The HR & Recruitment Ticket Routing Challenge
Support teams waste 30% of their time manually triaging and routing tickets. Wrong routing causes delays, escalations, and frustrated customers. High-priority issues get buried among routine requests.
Interview scheduling involves endless email back-and-forth with candidates and hiring managers
New hire onboarding requires manual setup across dozens of systems and tools
Leave requests and approvals are tracked in spreadsheets or scattered emails
Candidate communication is inconsistent, damaging employer brand
"As an n8n Verified Creator specializing in hr & recruitment automation, I've implemented ticket routing for dozens of businesses like yours. I recommend starting with rule-based routing for clear-cut cases (billing keywords → billing team) and adding AI for ambiguous tickets.
n8n Verified Creator
How n8n Solves Ticket Routing for HR & Recruitment
n8n analyzes incoming tickets using keywords, AI classification, and customer data to determine priority and category. Tickets are automatically assigned to the best-matched agent based on skills, workload, and availability. HR and recruitment teams streamline ticket routing to handle candidate pipelines, employee data, and compliance requirements.
What's Included
AI-powered ticket classification
Tailored for hr & recruitment workflows
Priority detection (urgent, billing, technical)
Tailored for hr & recruitment workflows
Skills-based routing
Tailored for hr & recruitment workflows
Workload balancing across team
Tailored for hr & recruitment workflows
VIP customer fast-tracking
Tailored for hr & recruitment workflows
SLA monitoring and escalation
Tailored for hr & recruitment workflows
Integrations We'll Connect
Popular tools for HR & Recruitment ticket routing
Implementation Process
Our proven 6-step approach to delivering your automation
Discovery
Analyze current ticket categories and routing rules
Design
Define skill matrix for support team
Development
Train AI classifier on historical tickets
Testing
Connect ticketing system to n8n
Deployment
Set up routing logic and assignment rules
Support
Configure escalation and SLA alerts
Calculate Your HR & Recruitment Automation Savings
Investment
Starter
Perfect for single automation workflows
- 1 automation workflow
- Up to 5 integrations
- Basic documentation
- 30-day support
Professional
Complete automation solution for growing teams
- Up to 5 workflows
- Unlimited integrations
- Full documentation
- 90-day support
- Training session included
Enterprise
End-to-end automation transformation
- Unlimited workflows
- Custom integrations
- Priority support
- Dedicated account manager
- SLA guarantee
Need something specific? Contact us for a custom quote.
Frequently Asked Questions
How does ticket routing work for hr & recruitment?
n8n analyzes incoming tickets using keywords, AI classification, and customer data to determine priority and category. Tickets are automatically assigned to the best-matched agent based on skills, workload, and availability. For hr & recruitment specifically, we integrate with Greenhouse, Lever, BambooHR to create a seamless automation pipeline.
What ROI can hr & recruitment businesses expect from this automation?
Most hr & recruitment clients see 300-500% in first year return on investment within the first year, saving 10-15 hours/week per week on manual tasks.
How accurate is AI ticket classification?
With proper training on your historical data, AI classification typically achieves 85-95% accuracy. Edge cases are flagged for manual review.
Can routing consider agent availability?
Yes, the workflow can check agent schedules, current ticket load, and even out-of-office status before making assignments.
How much time can HR automation really save?
Significant time savings across every HR function. Interview scheduling alone typically saves 3-5 hours per role. New hire onboarding drops from a full day of manual work to minutes. Leave management that used to take 30 minutes per request becomes instant. One HR team I worked with reclaimed 40+ hours per week through automation.
Can you integrate with our existing ATS and HRIS?
Yes, n8n integrates with all major HR systems—Greenhouse, Lever, BambooHR, Workday, Gusto, Rippling, and more. I connect your applicant tracking system to your HRIS, payroll, and all the tools used in your employee experience. Custom integrations are also possible for proprietary systems.
Ready to Automate Ticket Routing for Your HR & Recruitment Business?
Join other hr & recruitment businesses saving 10-15 hours/week weekly with n8n automation.