Verified Creator K Khaisa Studio
Simple

NPS Survey Automation with n8n

Collect customer feedback systematically and act on it automatically. Automate NPS surveys, response routing, and follow-up actions.

5-10 hours/week Time Saved
300-500% from improved retention ROI
Get This Automation

The Problem

NPS surveys are sent inconsistently, responses pile up unanalyzed, and detractors rarely get the attention that could save the relationship.

How n8n Solves This

n8n workflows send NPS surveys at optimal moments, categorize responses automatically, route detractors for immediate attention, and trigger appropriate follow-up for each segment.

Trigger
Typeform
Trigger
Process
Transform & Route
Logic
Action
Delighted
Action
"

As an n8n Verified Creator, I've helped companies turn NPS from a vanity metric into an actionable system that directly reduces churn.

Khairul Muhtadin
Khairul Muhtadin
n8n Verified Creator & Automation Expert
n8n Verified Creator

Key Features

Triggered survey sending
Response categorization
Detractor alerts
Promoter engagement
Trend tracking
Closed-loop feedback

Integrations Used

TypeformDelightedHubSpotSlackAirtableGmailIntercom

Implementation Process

Our proven approach to delivering your automation

01

Discovery

Define survey triggers

02

Design

Create survey flow

03

Development

Set up response routing

04

Testing

Configure detractor alerts

05

Deployment

Build follow-up sequences

06

Support

Create reporting

Get NPS Survey Automation for Your Industry

Select your industry for a tailored solution

Retail E-commerce Shopify, WooCommerce → Services Digital Agency Slack, Notion → Services Marketing Agency HubSpot, LinkedIn → Property Real Estate Follow Up Boss, Zillow → Tech SaaS Intercom, Segment → Services HR & Recruitment Greenhouse, Lever → Medical Healthcare Google Calendar, Twilio SMS → Professional Services Legal & Law Firms Clio, Google Calendar → Finance Financial Services HubSpot, Google Sheets → Education Education Google Classroom, Google Calendar → Industrial Manufacturing Google Sheets, Airtable → Media Content Creator YouTube, TikTok → Professional Services Consulting Calendly, HubSpot → Education Coaching & Training Calendly, Zoom → Organizations Nonprofit Salesforce Nonprofit, Mailchimp → Commerce Retail Shopify POS, Square → Services Hospitality Airbnb, Booking.com → Operations Logistics ShipStation, EasyPost → Financial Services Insurance Salesforce, DocuSign → Services Fitness & Wellness Mindbody, Calendly → Services Event Management Eventbrite, Typeform → Creative Photography & Videography Calendly, HoneyBook → Professional Services Accounting & Bookkeeping QuickBooks, Xero → Services Recruitment Agency LinkedIn, Bullhorn →

Calculate Your NPS Survey Automation ROI

10 hrs
$30/hr
3 people
32
Hours saved/month
$2,880
Saved per month
691%
Annual ROI
Get Your Custom Automation Quote

Frequently Asked Questions

When should NPS surveys be sent?

After key milestones—onboarding completion, support resolution, purchase, or time-based intervals. Timing varies by business.

How are responses handled?

Promoters get thank-you and referral requests, passives get engagement content, detractors get immediate personal outreach.

Can you track NPS trends over time?

Yes, workflows compile data into dashboards showing NPS trends, segment analysis, and response patterns.

What NPS improvements do you see?

Companies typically see 10-20 point NPS improvement from systematic follow-up on feedback.

Ready to Implement NPS Survey Automation?

Let's discuss how this automation can transform your workflow.

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